Ratings & Reviews

Overall Rating

5
(181 reviews)
91.2% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Terrance M. - |Recommended: YesAudriana And Stacey — Audriana and Stacey are the best staff leasing staff that I have ever dealt with Very professional crew that provides answers to questions in the matter of minutes, not days. I owe you ladies breakfast Thank you so much Terrance
submitted by Mayra R. - |Recommended: YesReview — Noise- I work nights, on Mondays, they cut the grass super early making a lot of noise. Parking- hardly any parking by 2 am, have to park on the 5th floor by the stairs.
response from property -Thank you for taking the time to review our community. We would love the opportunity to discuss any concerns you may have with you. If you are willing to speak with us, please send an email to Assistant2@TowersMercerCrossing.com and we will reach out as soon as possible. We look forward to speaking with you soon.
submitted by Beatriz T. - |Recommended: YesJust wanted to give a big thanks to Adriana for making our move go smoothly and for helping us get everything situated. She has been really nice and Courteous. I have never been anywhere where we got treated with respect and good. If I can give her a 100 stars I would . Thank you Adriana
response from property -Greetings, Thank you for your review. We are so glad to hear that you are having a great experience and enjoying your home. Adriana is a credit to the community and shows how much we try to hire only the best for our residents. Have a great day. Best Wishes, The Towers at Mercer Crossing Management Team
submitted by KIMBERLEY P. - |Recommended: YesSTACY- Property Manager , Super responsive, on top of all inquiries, and the best ‎hands-on manager I've ever rented from I told her I was new to Texas and she pulled up activities to attend, events coming up at Toyota Factory, and she gave me a brochure to South Fork I went to South Fork and had a ball Stacy makes everyone day at the Towers We have activities for all ages Last week we had Goat Yoga Stacy and her staff are hands down the best Management Property Team in Farmers Branch, TX The entire staff cares about each person and pet If you want a white glove experience for you and your pet... come visit - The Towers at Mercer Crossing , and ask for Stacy Bring your pet along, they have treats for them also P.S- GREAT SPECIALS GOING ON-- COME VISIT AND SIGN YOUR LEASE AND BE APART OF THE WHITE GLOVE EXPERIENCE- KIM P. CURRENT RESIDENT
response from property -Kimberly, Kimberley, You put a smile on a lot of faces around here with your kind words about our team. Our team tries really hard to help everyone we come in contact with. It’s nice to hear that it really makes a difference. Your Friends at The Towers at Mercer Crossing
submitted by Mario F. - |Recommended: YesNice Neighborhood — This property is beautiful. There are a good gym and a very nice pool . Buildings looks like modern and ‘are clean and smelling well all time . Towers at Mercer Crossing is a comfortable place
response from property -Mario, Thank you so much for your review! We are thrilled to hear that our team is taking great care of you and that you're enjoying your experiences with us. Looking forward to exceeding your expectations! Your friends at The Towers at Mercer Crossing
submitted by Jacob C. - |Recommended: YesAmazing — It's like you're renting an apartment sized room in a 5 start hotel.
response from property -Jacob, You put a smile on a lot of faces around here with your kind words about our team. Our team tries really hard to help everyone we come in contact with. It’s nice to hear that it really makes a difference. Your Friends at The Towers Mercer Crossing
submitted by Lazaro F. - |Recommended: YesGreat Property — This community is Amazing.
response from property -On behalf of our entire team, thank you. We appreciate that you've enjoyed the atmosphere of our apartment community. We aim to uphold a high level of customer satisfaction. Your continued encouragement is appreciated. Please contact us at leasing@towersmercercrossing.com to tell us how we can continue to improve in our community. Many thanks, The Towers at Mercer Crossing Property Management Team.
submitted by Jacob P. - |Recommended: YesIt Is A Nice Place To Live. I Like The Pool. — There have been a few times where you can smell the weed smoke coming from someone's apartment. The maintenance staff is quick. It took 2 weeks to get a washer and dryer that was supposed to be there upon move-in. It's been up and down, but overall a good experience.
response from property -Jacob, Thank you for taking the time to post your review! We are so glad that you love living here and that our maintenance team was able to handle your issues very quickly. We work very hard to make sure that we handle all maintenance requests in a timely manner. Warm regards, The Towers at Mercer Crossing Management Team
submitted by Azaria M. - |Recommended: YesGreat Apartment Very Dog Friendly — We have only been here for a week but so far we love it. The grounds are clean and we love that they have doggie stations everywhere, our dog also loves the dog park. The noise control is pretty good we rarely hear noise outside except for some people in the hallway but not bad. It is way better than our last apartment.
response from property -Thank you for taking the time to review our community and for the 5Star Rating! We are so pleased to hear that you are enjoying your experience here with us! We are excited to continue to exceed your expectations!
submitted by Jing Y. - |Recommended: YesGood — N A
response from property -Thank you for the rating. We would love to hear more feedback regarding our apartment homes. Best regards, The Towers at Mercer Crossing Management Team
submitted by Candice S. - |Recommended: YesThe Property Is Beautiful And Luxurious — We just moved in so we don’t have a true review yet. BUT, it is clean, spacious and the elevators are awesome for moving. Location is great and staff has been helpful so far. The parking is the only thing so far that we haven’t enjoyed with it being quite a walk to our unit.
response from property -Thank you for taking time to post this review. We are very happy to hear about your 5-star experience here with us. We want to welcome you to the community and let you know how much we appreciate your feedback, Candice. Warmest Regards, The Towers at Mercer Crossing
submitted by Bryson D. - |Recommended: YesGreat Place To Live — staff, community, and unit all great. Only complaint is parking. Pretty tough to find parking in the garage if you don't have a reserved spot.
response from property -Hi Bryson, Thank you for making us aware of your concerns about the parking. We want to do whatever we can to help out, your comfort is important to us. Give us a call and we would be happy to address your concern. All the best, The Towers at Mercer Crossing Management team.
submitted by David G. - |Recommended: YesGreat Team To Work With — The Property Management Team has been great to work with every step of the way. Special thanks to Adriana who is always on top of her game
response from property -Thank you for your wonderful review,, David! We are so glad to hear that you are having a great experience and enjoying your home. We love hearing about our awesome staff, as they work extremely hard to provide a great experience for our current and future residents. If you would like to leave more feedback, we would be delighted to hear from you. Email us at leasing@towersmercercrossing.com. Thank you! The Towers at Mercer Crossing Management Team
submitted by Kimberly P. - |Recommended: YesI'm so thankful for Vinny allowing me to tour the property from out of town via a live view from her cellphone The entire staff are so welcoming The suites are amazing This is resort living Views are amazing and entertainment is nearby Im renewing another year when its time to renew my lease Awesome property and ammenities for the price
response from property -Thank you for providing this feedback! We are pleased to hear that you had a great experience with Vinny! We love hearing that you're pleased with our communities amenities, views and overall appearance. We pride ourselves on providing our residents with beautiful homes in a great location. Please let us know how we can continuously improve by contacting us at leasing@towersmercercrossing.com. Thank you! Sincerely, The Towers at Mercer Crossing Management Team
submitted by Roxana R. - |Recommended: YesIs The Best Confort — Is the best confort
response from property -Hi Roxana, Your feedback is most welcome; thank you. We love hearing what our residents like or dislike about our community as it helps us provide the services they most enjoy. Please reach out to our office team if you have any comments, questions, or concerns. We value your opinion. With gratitude, The Towers at Mercer Crossing Management Team.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of The Towers at Mercer Crossing, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by The Towers at Mercer Crossing, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose