English (US)
Ratings & Reviews
Resident Reviews
|Recommended: YesYes To The Towers — My boyfriend and I moved in 3 days ago and I am so in love The move in process was extremely quick, smooth, and detailed. The property staff is amazing They are very helpful and kind. A special shout out to Katrina. She was patient and kind throughout the entire process, even in the face of difficulties. The community is awesome The property is 100 secured. We couldn't be any happier with our new home. Thank you to the team at The Towers
response from property -WOW!! Thank you so much for the amazing review! We appreciate you so much!
Your Friends at The Towers at Mercer Crossing
|Recommended: Yes7107 After One Week Review — the staff at the towers are so incredibly supportive and attentive. maintenance issues are always handled promptly. we haven’t had any issues with neighbors or noises parking can be a bit stressful but never too bad overall i’m thrilled that we signed here and can’t wait to see how things progress
Thank you for taking time to post this review, Josie. We are so pleased to offer you a 5-star living experience. We care about our residents and value you as a part of our community. We greatly appreciate your feedback.
Warmest Regards,
The Towers at Mercer Crossing
|Recommended: NoWould not recommend if you care about the safety of your vehicle or belongings. As of 8 20 the gate has been broken for over 3 months resulting in over 20 car break-ins. Management has done nothing to communicate the issues to tenants. Tenants aren’t notified of the constant crime that is happening because it would look really bad to have to send out a text that a car is broken into almost every weekend. Don’t move here.
Thank you for taking the time to review our property. We're sorry to hear about your recent experience with us and we'd love to get in touch with you to talk this through. If you're willing to speak with us, please send us a private message with your contact information to manager@towersmercercrossing.com and we will contact you ASAP. We look forward to speaking with you!
Your Friends at The Towers at Mercer Crossing
|Recommended: YesMove In — Katrina Adrianna and shae were so nice and helpful
You put a smile on a lot of faces around here with your kind words about our team. Our team tries really hard to help everyone we come in contact with. It’s nice to hear that it really makes a difference.
Your Friends at The Towers at Mercer Crossing
|Recommended: YesReview — I have been here for six months and I have not had a problem
Thank you Elizabeth for taking the time to rate us. Our staff strives daily to earn star ratings such as this. We are eager to receive more feedback, please contact us via email at leasing@towersmercercrossing.com
The Towers at Mercer Crossing Management Team.
|Recommended: YesExcellent Job — Things have been very easy and smooth moving in
Greetings Michael,
Thank you for your five-star review. We invite you to share with us your experience and thoughts regarding our community and its staff. You can reach out to us directly at (469) 382-2602. We are here for our residents. Have a great day!
Warm Regards,
The Towers at Mercer Crossing Management Team
|Recommended: YesNice — Glad to be living here
Young, thank you for taking the time to leave a review. We are happy to hear that you're glad to be living here. We strive to make our community home for our residents. We would love to hear more about what you enjoy about our community. Feel free to contact our office directly.
All the Best,
The Towers at Mercer Crossing Management Team
|Recommended: NoTrash Service — Trash service is horrible 25 fee plus 25 for violations
Both wife and I work on-site
So accidentally left the trash bin out they charged us
No warning
Thank you for reaching out Ibbad. We are upset hearing about your disappointment in our trash services. Our mission is to help our residents and improve our community. We would like to discuss your concerns further, please call us at (469) 382-2602.
Sincerely, The Towers at Mercer Crossing Management Team
|Recommended: YesHidden Oasis — I absolutely love this place. Just moved in and the processes was AMAZING Adrianna is the GOAT hands down the most professional leasing consult I have ever met... And I have met quite a few Her and her team will get you taken care of
Thank you for taking time to post this review, Kendra. We are very pleased to hear about your 5-star experience with our staff. We care about our residents and we greatly appreciate your feedback.
Warmest Regards,
The Towers at Mercer Crossing
|Recommended: YesGood — Excellent service
Thank you for taking the time to write about our community! We appreciate your kind words, and we will continue to work hard to make your experience a positive one.
|Recommended: YesAwesome — My application process was flawless, and the leasing office has an awesome staff but Ms. Katrina I just Love her Keep it up
Thank you for your review. We really appreciate you!
Towers Mercer Crossing
|Recommended: YesProperty Staffs Are Cooperative And Kind — Katrina helped us with the process to move in. She was kind and helpful. I liked the texting message system. At other properties I have lived in before, were hard to contact them because they are always on the phone. If she is busy, she will also answer your questions with text messages, which made the process easy and smooth.
Thank you for posting this review, In Soo Hwang. We are pleased to hear that Katrina was able to make your move-in experience a positive one. Our team works extremely hard to provide our residents with superior customer service. If you would like to leave more feedback, we would be delighted to hear from you. Email us at leasing@towersmercercrossing.com.
Sincerely,
The Management Team at The Towers at Mercer Crossing
|Recommended: YesI really enjoyed my stay at the Towers. I loved the summer's living by the pool. If you don't mind the noise I'd recommend living by the pool. If you do, stay away and don't ruin it for the rest of the residents. I love the gym and front office. The staff was top tier, in my opinion. I wasn't a fan of the parking but I knew that moving into the Towers. I'd recommend the towers to my friends. I'll miss it here.
Hello, Dee
Thank you for your review. We are sad to hear you will be leaving us, but it's nice to know you have enjoyed your stay. We have a great staff working with us, and we will continue striving to provide prompt and friendly customer service. We wish you luck!
Warmest Regards,
The Towers at Mercer Crossing Management Team
|Recommended: YesNone — None
Thank you for your review! We appreciate it!
The Towers Mercer Crossing
|Recommended: YesFriendly — great staff very friendly and helpful.
Thank you for your review, Marcus! Our staff strives to provide our residents with the very best customer service.
Have a great rest of your week.
- Your friends at The Towers of Mercer Crossing