English (US)
Ratings & Reviews
Resident Reviews
|Recommended: YesNice — Glad to be living here
response from property -Young, thank you for taking the time to leave a review. We are happy to hear that you're glad to be living here. We strive to make our community home for our residents. We would love to hear more about what you enjoy about our community. Feel free to contact our office directly.
All the Best,
The Towers at Mercer Crossing Management Team
|Recommended: NoTrash Service — Trash service is horrible 25 fee plus 25 for violations
Both wife and I work on-site
So accidentally left the trash bin out they charged us
No warning
Thank you for reaching out Ibbad. We are upset hearing about your disappointment in our trash services. Our mission is to help our residents and improve our community. We would like to discuss your concerns further, please call us at (469) 382-2602.
Sincerely, The Towers at Mercer Crossing Management Team
|Recommended: YesHidden Oasis — I absolutely love this place. Just moved in and the processes was AMAZING Adrianna is the GOAT hands down the most professional leasing consult I have ever met... And I have met quite a few Her and her team will get you taken care of
Thank you for taking time to post this review, Kendra. We are very pleased to hear about your 5-star experience with our staff. We care about our residents and we greatly appreciate your feedback.
Warmest Regards,
The Towers at Mercer Crossing
|Recommended: YesGood — Excellent service
Thank you for taking the time to write about our community! We appreciate your kind words, and we will continue to work hard to make your experience a positive one.
|Recommended: YesAwesome — My application process was flawless, and the leasing office has an awesome staff but Ms. Katrina I just Love her Keep it up
Thank you for your review. We really appreciate you!
Towers Mercer Crossing
|Recommended: YesProperty Staffs Are Cooperative And Kind — Katrina helped us with the process to move in. She was kind and helpful. I liked the texting message system. At other properties I have lived in before, were hard to contact them because they are always on the phone. If she is busy, she will also answer your questions with text messages, which made the process easy and smooth.
Thank you for posting this review, In Soo Hwang. We are pleased to hear that Katrina was able to make your move-in experience a positive one. Our team works extremely hard to provide our residents with superior customer service. If you would like to leave more feedback, we would be delighted to hear from you. Email us at leasing@towersmercercrossing.com.
Sincerely,
The Management Team at The Towers at Mercer Crossing
|Recommended: YesI really enjoyed my stay at the Towers. I loved the summer's living by the pool. If you don't mind the noise I'd recommend living by the pool. If you do, stay away and don't ruin it for the rest of the residents. I love the gym and front office. The staff was top tier, in my opinion. I wasn't a fan of the parking but I knew that moving into the Towers. I'd recommend the towers to my friends. I'll miss it here.
Hello, Dee
Thank you for your review. We are sad to hear you will be leaving us, but it's nice to know you have enjoyed your stay. We have a great staff working with us, and we will continue striving to provide prompt and friendly customer service. We wish you luck!
Warmest Regards,
The Towers at Mercer Crossing Management Team
|Recommended: YesNone — None
Thank you for your review! We appreciate it!
The Towers Mercer Crossing
|Recommended: YesFriendly — great staff very friendly and helpful.
Thank you for your review, Marcus! Our staff strives to provide our residents with the very best customer service.
Have a great rest of your week.
- Your friends at The Towers of Mercer Crossing
|Recommended: YesMoving In — They are very helpful
WOW!! Thank you so much for the amazing review! We appreciate you so much!
Your Friends at The Towers at Mercer Crossing
|Recommended: YesJust Moved In — Need to fix a few things in the apt, stiff drawer, stiff sink faucet, dent in fridge, exhaust grill lose
Hello Muhammad,
Thank you for taking the time to leave us a review. We're sorry to hear that you have concerns regarding minor repairs in your apartment. Please contact us directly at leasing@towersmercercrossing.com so we may assist you.
Best,
The Towers at Mercer Crossing Management Team
|Recommended: NoI started out the day by telling Amanda that my rent was going to be more late since I still had not received my car title. CARMAX is currently offering 27500 for my car which is more than what I paid for my car. I thought that management understood and would be lenient. NO WAY A large know on my door this afternoon came from a police officer who was serving me with EVICTION PAPERWORK AND COURT DATE. Amanda apparently lied when she told me that she would make a note on my account. Well, I am now forced to RETAIN A LAWYER. And my lawyer is also annotating this on her account I will be countersuing the TOWERS AT MERCER CROSSING. Parking lot is filthy with garbage cans overflowing daily. . Walls are thin and LOUD NOISE CAN BE HEARD 24 7. Jet noise is LOUD AROUD 10 to 11 P. Dogs are allowed to crap in hallways and all over the grounds. Staff bans you from discussing problems in the office. Amanda gave me an illegal lease violation for my google review I can't wait for court
John,
Thank you again for your review. We have asked you numerous times to please call and set up an appointment to come in so that we may address your concerns with you calmly and privately. Please call our office @ 469-382-2602 or send an email to: leasing@towersmercercrossing.com so that we may set up an appointment to discuss further. Thank you,
Towers Mercer Crossing
|Recommended: NoThe Towers at Mercer Crossing is an absolutely HORRENDOUS place to live All of the management are two-faced back stabbers. This month I had problems paying my rent because Lonestar Toyota of Lewisville sold me a car that belonged to someone else... some girl named Meghan in New York with a New York title. I had planned on selling my car to CARMAX for 27500 That is more than what I paid for it. I thought my debt problems were over until I found out that someone else in New York was the title owner. Sounds like a scam that should be against the law. I made the office aware of my predicament, but they continue full steam ahead with the EVICTION PROCESS. I was just served by a police officer with eviction paperwork and a court date. I have decided to leave this community in my rear view mirror after a trial by jury. I would love to face the entire grossly incompetent management staff along with my lawyer. Let the jury decide. I am going for punitive damages.
John,
Thank you again for your review. We have asked you numerous times to please call and set up an appointment to come in so that we may address your concerns with you calmly and privately. Please call our office @ 469-382-2602 or send an email to: leasing@towersmercercrossing.com so that we may set up an appointment to discuss further.
Thank you,
Towers Mercer Crossing
|Recommended: YesParking And Noisy Upstairs Neighbor — Everyone here is awesome and it is clean. Only thing I don’t like is the parking way too many cars not used for a while taking up parking and they should have motorcycles parking separate. Also my neighbor upstairs makes too much noise until 2 am people work so it gets annoying complaining and they still do it.
Thank you for taking time and reaching out. Your feedback is extremely valuable as it allows us the opportunity to make corrections and we thank you for bringing these issues to our attention. We invite you to speak with us further in the leasing office again at your convenience.
Best Wishes,
The Towers at Mercer Crossing Management Team