Ratings & Reviews

Overall Rating

4
(93 reviews)
91.4% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Avery M. - |Recommended: YesI Am Really Excited To Live Here — Everything is really new and clean
response from property -Thank you for taking time to post this review. We appreciate your feedback and are so pleased to hear about your 5-star living experience with us. We value you as a part of our community. Warmest Regards, The Towers at Mercer Crossing
submitted by Ronnie S. - |Recommended: YesInteresting — Just like I said the construction quality on your property has not been all that good disappointed ...but it's all good our floors are popping up.
response from property -Ronnie, Thank you for your feedback and bringing your concerns to our attention. We are available if you would like to discuss these further. Please contact the office at 469.382.2602 or leasing@towersmercercrossing.com. Thank you! The Towers Mercer Crossing Team
submitted by Reuben G. - |Recommended: YesN A — N A
response from property -Thank you for taking time to rate our community. We are so pleased to offer you a 5-star living experience. Warmest Regards, The Towers at Mercer Crossing
submitted by Jameson W. - |Recommended: YesAmazing — Full disclosure, I am still in the moving in process. However, my entire move-in experience has been fantastic Danyel was incredibly kind, knowledgeable, and supportive through the entire process she took extra time to make sure the unit we chose fit all of my fiancee's specific needs - definitely went above and beyond - and everything was taken care of SO quickly Very excited to be living here.
response from property -Jameson thank you for your review. We are so glad to hear that you are having a great experience with our team. -The Towers at Mercer Crossing Management Team.
submitted by Danyel T. - |Recommended: YesLove Love Love — Maintenance is just amazing ... very happy with how fast they were able to arrive when needed and with how communicative they were. Apartments are beautifully made.. very modern and clean. 5 stars for me and the family
response from property -Thank you for your review, Danyel. We are pleased to hear about your great experience with our maintenance personnel and are glad they served you well. We put a lot of pride in our apartments and the staff we hire to help our residents. We appreciate the feedback. Warm regards, The Towers at Mercer Crossing Management Team.
submitted by Tatiana C. - |Recommended: YesParking Speed — Commerce road either needs to be limited to residents only on that side or no one at all. It gets way to narrow when people park on both sides and people are speeding everyday on top of that everyone is running that stop sign. That road has become highly dangerous. Request you put a police out there to maintain that speed.
response from property -Thank you for taking time to post this review. We invite you to call us to discuss your concerns further. We care about our residents and aim to address all issues as they are brought to our attention. We value your feedback. Warmest Regards, The Towers at Mercer Crossing
submitted by Kaitlin M. - |Recommended: YesGreat — Great
response from property -Thank you for leaving a rating for us, Kaitlin. We try really hard to make our community a friendly and homey environment for all our residents. Please let us know if there is anything we can do better. Warmest Regards, -The Towers at Mercer Crossing Management Team.
submitted by Jordan W. - |Recommended: YesGreat — Wonderful property is well kept and apartments are spacious and very nice.
response from property -Thank you for taking time to post this review. We appreciate your feedback and are so pleased to hear about your 5-star living experience with us. We value you as a part of our community. Warmest Regards, The Towers at Mercer Crossing
submitted by Bernard T. - |Recommended: YesI Love It — Its amazing
response from property -Thank you so much for rating us. -The Towers at Mercer Crossing Management Team.
submitted by Daxton J. - |Recommended: NoA Work In Progress... — I see way more for this apartment complex than what it’s currently at... even with this pandemic I feel like there are still things that haven’t been completely finished here but I’m excited to be one of the SECOND batch of people that was allowed into this property. I still have things that hasn’t been fully taken care of. I find no courtesy in my place of residence. I didn’t have a valet trash can for weeks now I have one when I got one, there wasn’t a sorry we missed your trash can note, a bottle of wine for the inconvenience nor a personalized call to check on anything just constant emails and surveys. I prefer to do a review and will be doing so in the near future... Best of luck to the property owner.
response from property -Thank you for your review, Daxton. We are very sorry for the condition you see the community in and that the way your problem was addressed was not what you expected. We would like to address your concerns so we may be able to improve and become a community you would be happy to call home. Please call us at (469) 382-2602 or email leasing@towersmercercrossing.com so we may address your concerns. -The Towers at Mercer Crossing Management Team.
submitted by Mohammed K. - |Recommended: YesBeautiful New Property With Amazing 2Bed Floor Plan — One of the main reasons to choose this apartment complex was the amazing 2bed2bath floor plan, new construction quality and location. We are very satisfied with all three.
response from property -Thank you for your kind review Mohammed. We are so glad to hear that you are having a great experience in our community and that our location is perfect for you! -The Towers at Mercer Crossing Management Team.
submitted by Thomas J. - |Recommended: YesOutstanding Location — Even with construction the community is still very clean
response from property -Thank you for your feedback, Thomas! We are glad to know that construction has not affected you in any significant way and that you are enjoying your home! Here at The Towers at Mercer Crossing we strive to make our residents feel comfortable and at home! If you have any more feedback for us we would be happy to listen. -The Towers at Mercer Crossing Management Team.
submitted by Eunyoung K. - |Recommended: NoClean And Nice Apartment. No Soundproofing Whatsoever. — Clean and nice apartment. Lots of parking spaces and friendly staff. However, there're lots of noise issues. 1. At night quiet hour , you will hear LOUD music from either upstairs or downstairs because of the extremely thin floor and ceiling. Crazy heavy bass is VIBRATING the floor and my bed. 2. You can hear every single footstep from upstairs like an elephant as well as toilet flush sound, 3. Construction delay. you might wanna check if you can handle this CONSTANT construction noise. I try to understand this living noises since we all have to stay at home and work from home these days. But this music issue during the night has not been resolved despite contacting management several times.
response from property -Hi Eunyoung, We apologize for your experience. We are greatly concerned about your review and would love to bring a positive resolution. If you are open to discussing this matter further, please contact us at 469.382.2602 Thank you, Your Towers Mercer Crossing Team
submitted by Eric F. - |Recommended: YesIn Love With This Place — I chose an apartment on the first floor near the pond. My favorite part is that it has a walk-up stair entry to my first-floor apartment. It gives me the feel of a townhome entry. I can't wait for the gym to reopen due to this pandemic. That was also my favorite part of the community. All of the essentials I need or someone who works out 6 days a week. The office staff is super friendly and the wine event every Wednesday was my excuse to cheat on not working out. I have referred a few friends so far to come to check it out. Only 15 minutes from the Oak Lawn area where I frequent. I love it so far.
response from property -Eric, Thank you so much for your review. We are so glad that you had a great interaction with our staff and that you love the location that is not very far from Oak Lawn. We aim to make this place a awesome location with everything close by and awesome staff that is always there for our residents. Warm regards, The Towers at Mercer Crossing Management Team
submitted by Alexis J. - |Recommended: YesThe Property Is Beautiful And The Staff Are Helpful — I would recommend this property because the staff is friendly and they accommodate to most of your needs.
response from property -Thank you so much for leaving us a review Alexis! We are glad you are enjoying our community. Here at The Towers at Mercer Crossing we pride ourselves on our helpful and friendly staff, so we are happy to hear they have taken good care of you. If you have any other feedback, please contact us. Thanks again!. -The Towers at Mercer Crossing Management Team.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "The Towers at Mercer Crossing", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "The Towers at Mercer Crossing", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose