Ratings & Reviews

Overall Rating

4
(93 reviews)
91.4% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by Shaneka H. - |Recommended: YesThis Is An Exceptional Place To Live — The entire staff is super friendly and goes above and beyond everyday
response from property -Shaneka, Thank you so much for your review. We are so glad that our staff has went above and beyond to meet your needs as needed. Our team works so hard to make sure our staff goes above and beyond with their customer service to our residents and future residents as well. Warm wishes, The Towers at Mercer Crossing Management Team
submitted by Sonya G. - |Recommended: YesGreat Property And Very Friendly Staff. — It's brand new.....I am the first to live in my apartment. Everything is very high quality and I absolutely love the flooring.
response from property -Sonya, Thank you for your review. We're very glad that you have an amble amount of space for your belongings in our high quality apartment. We work hard to assist our residents in choosing an apartment that fits all their size needs. Warm wishes, The Towers at Mercer Crossing Management Team
submitted by Angela D. - |Recommended: YesLive Here — I’m loving it It’s a beautiful property, and most of all the customer service Robert I’ve received has been phenomenal.
response from property -Angela, Thank you for your review. We're very glad that our customer service team has helped you in any way they can. We work hard to uphold a high level of customer satisfaction. Best wishes, The Towers at Mercer Crossing Management Team
submitted by Alma T. - |Recommended: YesFirst off, I cannot express how beautifully designed these luxury apartment homes are, but of course that wouldn't matter if you didn't have great staff to support it. My wife and I were fortunate to have Robert Robinson show us around, with much enthusiasm, he raved about how great the property is- and of course he was right His positive energy even made us excited to be there. We instantly felt welcomed home. My wife and I had been shopping around that day, with making 4 visits to other properties before coming to the Towers at Mercer Crossing, and boy are we glad we did. Robert is a well knowledgeable leasing professional, with charisma, and patience for his potential residents. You can tell he was passionate about his career with making us feel right at home. The amenities, the price, and of course the staff, are literally the very reason you should live here. We signed our lease within 24 hrs. If you haven't already checked this property out yet, you will definitely regret it
response from property -Thank you for taking time to post this review. We are so happy to hear about your 5-star experience with Robert. We really appreciate your feedback and value you as a part of our community. Warmest Regards, The Towers at Mercer Crossing
submitted by Bria M. - |Recommended: YesPerfect Place To Live — Recently moved in and I'm loving the apartment. Beautiful modern units. Very quiet and cool amenities. Staff is really good with getting questions answered and communicating any issues.
response from property -Thank you for your review, Bria. We are so glad to hear you are enjoying your beautiful new home and our amenities. Our team works extremely hard to answer any questions or concerns our current and future residents have in a quick and timely manner. -The Towers at Mercer Crossing Management Team.
submitted by John K. - |Recommended: YesAll Good Except — new apartment nothing to complain about except people park their car on the road hard to see if object is coming or not
response from property -Thank you for taking the time to leave a review John. We are so glad to hear that you are having a great experience and enjoying your home. We are sorry to hear about your experience with parking. Please give our office a call with any suggestions on how we can further improve our community -The Towers at Mercer Crossing Management Team.
submitted by Samantha B. - |Recommended: YesAmazing Potential, Currently Experiencing Growing Pains — The staff here is very friendly and welcoming This property is still building and growing and with that coming with understandable growing pains. Can’t wait to see how much this grows and becomes an amazing place to live
response from property -Samantha, Thank you for your review. We are glad that you had a wonderful interaction with our staff even with a lot of growth going on. Our goal is to make sure our friendly and welcoming employees keep meeting our residents' needs and still make you feel like home. Warm regards, The Towers at Mercer Crossing Management Team
submitted by Shanice P. - |Recommended: YesFresh Move — I love my new pplace
response from property -Shanice thank you for your review. We are so glad to hear that you are having a great experience and enjoying your home. -The Towers at Mercer Crossing Management Team.
submitted by Russell T. - |Recommended: YesTop Notch Living Top Notch Service — Well built apartments complete with high-end finishing. Add the level of service from all the staff and you've got luxury living
response from property -Thank you for your review, Russell. We are so glad to hear that you are having a great experience. We take a lot of pride in our staff so we are happy to hear that they have been able to help with any questions. Pleas don't hesitate to give our office a call if you have any suggestions on how we can further improve our community. -The Towers at Mercer Crossing Management Team.
submitted by Latonya B. - |Recommended: YesAwesome Sauce — I come from a house and I have never lived in an apartment. My personal experience that I l received was great professionalism, and quality from the first day I visit at this location.
response from property -Latonya, Thank you for your review. We're very glad that you are pleased with the staff that gave you the best customer service. Our goal is to hire professional and experienced individuals to oversee our residents needs, and our beautiful apartment homes. Warm regards, The Towers at Mercer Crossing Management Team
submitted by Vamshi K. - |Recommended: YesNoise From Neighbors Above My Apartment — My neighbors above my apartment make too much noise at night times. Especially after 10.00 PM almost everyday. Either their dogs fight with each other, dogs running around and throwing things and making noises or neighbors scream at night watching some shows on the tv. They talk louder, put high music and all. It's really annoying and disturbing when we are trying to sleep off and get ready for next day. I will really appreciate if you can help us with this issue.
response from property -Thank you for your feedback. We're sorry for the difficulty you've experienced with your neighbors. Here, at the Towers at Mercer Crossing, we're always looking for ways to provide a comfortable living experience to our residents, future and present. We welcome the opportunity to discuss your concerns in further detail and resolve anything that might still be outstanding. Please feel free to contact our Management Office at 469-382-2603, regarding your review. Thanks!
submitted by Raquel H. - |Recommended: YesMiguel, our tour guide throughout the beautiful Towers was knowledgeable and allow time for me to select between 1-2 bedroom options. Upcoming empty nest so select the luxury larger 1 bedroom with an amazing lake view from every window Can't wait for my move in date to call the towers my home in a few months Only thing would have liked an option to upgrade refrigerator to side-side. Glad able to switch current light fixtures to fans Overall, my experience thus far has been stupendous Miguel, you have a tremendous friendly personality that won over my girlfriends as well thank you for your kindness
response from property -Raquel, Thank you for the kind review. We are glad that you had a wonderful interaction with our staff tour guide for our apartments. We aim to have the best and hardworking employees to oversee our residents's needs and future residents as well. Warm regards, The Towers at Mercer Crossing Management Team
submitted by Leonard F. - |Recommended: YesLove The Location. Staff Is Amazing And Professional. — It is the place to live. Living on the second floor is challenging but overall The Towers is home.
response from property -Leonard, Thank you for your review. We're very glad that our location has been convenient for you. Our goal is to provide our residents with beautiful homes in a great location. Best regards, The Towers at Mercer Crossing Management Team
submitted by Rebecca M. - |Recommended: YesIt Is Beautiful — Brand new, updated amenities, friendly staff, spacious layout
response from property -Dear Rebecca Moisant, thank you for your kind review! At The Towers at Mercer Crossing, we pride ourselves on everything we have to offer. Please reach out to us at leasing@towersmercercrossing.com if there is ever anything we can do to improve our level of service. Thanks again!
submitted by Justin L. - |Recommended: YesThe Property Is Clean And The Staff Is Friendly — We have been here less than a month, so far the staff has been more than accommodating. The common areas are always clean. The Gym is very nice and has a large amount of equipment to choose from.
response from property -Thank you for taking time to post this review. We really appreciate your feedback and are happy to offer you a 5-star living experience. We enjoy having you as a member of our community. Warmest Regards, The Towers at Mercer Crossing

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "The Towers at Mercer Crossing", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "The Towers at Mercer Crossing", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose